Shipping policy
Thank you for shopping with Velurah. Below you will find important information regarding our shipping process and delivery timelines.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times may vary depending on your location:
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Domestic orders: 5–10 business days
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International orders: 7–15 business days
Please note that delivery times are estimates and may be affected by carrier delays, customs clearance, or other unforeseen circumstances.
Shipping Costs
We offer free shipping on eligible orders. Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Incorrect or Incomplete Address
Please ensure that your shipping address is entered correctly at checkout. Velurah is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Lost or Delayed Shipments
If your order appears to be delayed or lost in transit, please contact our support team. We will work with the carrier to help resolve the issue as quickly as possible.
Customs and Duties
For international orders, customs duties, taxes, or fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
📧 support@velurah.com
⏱ Average response time: 24 hours