Refund policy
At Velurah, your satisfaction is important to us. We want you to feel confident trying our products.
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of delivery.
Return Eligibility
To be eligible for a return:
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Your request must be made within 30 days of receiving your order
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The item must be returned in its original condition
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Proof of purchase (order number or receipt) is required
For hygiene and safety reasons, opened or heavily used cosmetic products may not be eligible for return unless the item is defective or damaged upon arrival.
Refund Process
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Refunds are typically processed within 5–10 business days
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Shipping fees (if applicable) are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.
How to Request a Return
To start a return or refund, please contact our support team at:
Please include your order number and a brief explanation of the issue.
Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions about returns or refunds, our support team is happy to assist.
📧 support@velurah.com
⏱ Average response time: 24 hours